Frequently Asked Questions
Everything you need to know about your Superlative shopping experience.
How long does shipping take within Romania?
Standard delivery typically takes 1-3 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 14-day return policy for all unworn items with original tags attached. Simply access our returns portal to initiate your request and receive a return label.
How can I be sure I am choosing the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, Google Pay, and Cash on Delivery for orders within Romania.
Are the materials used premium quality?
Absolutely. At Superlative.ro, we source only high-grade fabrics and prioritize ethical manufacturing to ensure every piece meets our strict durability and comfort standards.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact our support team within 1 hour of placement.